Improving the Patient Experience Through the Health Care Physical Environment

HPOE.org - Improving the Patient Experience Through the Health Care Physical Environment



The US HPOE (Hospitals in Pursuit Of Excellence) have released this short (23-
page) guide that describes how hospital and health system leaders can use the
hospital physical environment to improve the patient experience. The guide
describes a "people, process, place" model that will help hospital and health system
leaders identify people-centred ways to improve the patient experience of care
through:
• establishing a culture of caring;
• implementing process improvements, such as processes that support
patients and staff; and
• making improvements to the place of care, including the hospital physical
environment, technology and furniture.
The guide includes case studies; a hospital leader checklist; a template for using the
people, process and place model; a detailed table outlining eight domains of care
measured by the HCAHPS survey with observed relationships to the physical
environment; and additional resources list.